Lodge Terms & Conditions
Terms & Conditions
INDEMNITY
1. I agree that I enter or the premises and/or use the facilities at my own risk. I undertake to indemnify and hold harmless and free, St Ives, its members, all affiliates, employees, directors, agents, representatives and shareholders from any and all claims of whatsoever cause or nature which may be made by myself, my spouse, my partner, children, heirs, executors of my estate and/or any other dependent of mine who may suffer any damages, including but not limited to personal injury, death, loss of support or any other loss, arising from any cause whatsoever (including but not limited to any act of commission or omission and/or from the negligence on the part of St Ives, its members, all affiliates, employees, directors, agents, representatives and shareholders.
2. I understand that I am responsible for the safety of my children or minors in my custody and control and shall ensure they adhere to all the rules of St Ives. I further agree that should I fail to ensure that my children or persons in my custody and control fail to adhere to the rules of St Ives that we may be requested to leave St Ives and will forfeit any amounts already pre-paid by me.
3. Without derogating from the generality of the foregoing, I acknowledge that St Ives, its members, all affiliates, employees, directors, agents, representatives and shareholders shall not be liable to me or any of my spouse, my partner, children, heirs, executors of my estate and/or any other dependents for any injury, illness, death, harm, loss, loss of support, consequential loss, damage, medical costs or damages of whatsoever nature from any cause whatsoever, that may be sustained as a result of visiting, utilising the accommodation facilities and other facilities, entering, being present, staying over, dining at St Ives or as a result of or any other cause whatsoever including negligence.
4. Should I be required to remain on the Estate I undertake and agree to pay St Ives for the entire time of my stay, regardless of the reasons for me having to remain at St Ives longer that what I initially planned for. All payments in such an instance shall be required to be made daily. Where events arise that does not allow for me to stay for the entire duration of my booking or prevents me from checking – in or I merely cancel my booking and I have made payment in advance for my stay at St Ives, the cancellation policy below will apply to refunds, and I agree to the refund policy set out below:
5. Full Payment is required as confirmation of your booking.
6. Cancellation >30 days prior to arrival 75% of the booking will be refunded
7. Cancellation within 30 days of arrival No Refunds
8. In the event of the account not being settled in full, or breakages and damages to items in the rooms or on the property, I/We will personally hold myself/ourselves responsible for all cost relating to my/our accommodation and extras at St Ives Lodge. I/We agree to pay legal fees incurred because of failure to pay my/our account.
9. Our Terms and Conditions (T&Cs) are maintained as a digital document, which allows us to update or amend them as necessary to reflect changes in our services, legal requirements, or other business considerations. By using our services, you agree that we may modify our T&Cs at any time, and we will notify you of any substantial changes via the email address you provided.
If you prefer to receive a static version of our current T&Cs, please request this via email at reservations@stives.co.za. Once requested, this static version will remain in effect for you unless you later agree to updated T&Cs.
CHECK IN & CHECK OUT
10. Check In at front Desk is from 14:00-17:00. If for some reason you are unable to check in within those hours, please contact the reservations desk directly to arrange a late check-in.
Check Out is Strictly 10:00am. An unauthorised check out will be billed at R200 per hour. Please leave your room key in your room on the desk on your departure.
RECEPTION OPEN HOURS
11. The Reception Office hours are Monday-Friday 8am-5pm
HOUSEKEEPING
12. Housekeeping is available on request. Please arrange a suitable time with the reservations manager on your arrival.
YOUR ROOM KEY CARD
13. On check in, you will be issued a key card for your room (except for room 16,17 and 18 which have a manual key lock). Please do not store this key card near any magnets or cell phones as it may de-activate. When entering your room, please insert the key card into your energy saver slot with the blue flashing light to activate the rooms electrical plug points and lights. Please do not forget to bring this key card with you when you leave the room, as the door will automatically lock upon being closed.
14. Lost Key Cards will be charged for at R 100. If you lock your key inside your room, please visit the Reception Desk or The BOMA & If Closed please contact security at the main gate who will be able to come and unlock your room.
BREAKAGES or THEFT
15. Before your check-in date, we will require a copy of the main guest's ID or driver's license. This copy will be destroyed after Housekeeping has verified that your room is free of damages, missing items, or breakages. All amenities are thoroughly checked to be in working order prior to your arrival. Should any items be damaged or removed from the room during your stay, charges will be applied at the replacement value plus any procurement costs, as determined by St Ives management. Guests are liable for any theft or damage to items in the room until the time of check-out. If an unfortunate incident occurs and something is found broken, the above policy will apply.
16. St Ives will not be held responsible for items left on the property by guests, nor will we be responsible for posting such items to the guest. You will need to arrange and pay a courier company to collect such items.
SMOKING
17. No smoking is permitted in the Rooms whatsoever. Ashtrays are provided on the veranda. A R 1500 surcharge for deep cleaning costs will be levied if guests are found to be smoking in the rooms.
EXTRA GUESTS
18. Should Guests be found to be exceeding the maximum amount of people permitted to stay in the room, the main account holder will be billed at a rate of an additional equivalent room.
CLEAN UP
19. Please leave the room in the same state in which it was found. Leaving a room in a disrespectful and dirty state will result in an extra clean up fee being levied.
NOISE LEVELS
20. At St Ives, we cherish and prioritize the tranquillity and serene atmosphere that our guests come to experience. We understand that the peace and quiet of our surroundings are what make our lodge a unique and special retreat for everyone. Therefore, maintaining this ambiance is of the utmost importance to us.
Guests are expected to respect the calm environment and ensure that their noise levels do not disturb other guests. This includes music, conversations, and any other sources of noise. We want every guest to have the opportunity to unwind and enjoy the peaceful surroundings without disruption.
In the event of excessive noise, our security team will provide one noise warning. If the noise continues after this warning, guests will be asked to leave the premises immediately without a refund. This policy is strictly enforced to ensure that the peaceful and relaxing atmosphere of St Ives is preserved for all our guests.
By choosing to stay with us, you agree to adhere to this policy. We appreciate your cooperation in helping us maintain the serenity that makes St Ives a true haven of peace and quiet.
POWER SUPPLY POLICY
21. The Midlands is notorious for power cuts due to factors such as trees falling on lines, storms, and the possibility of load shedding. While we do our best to mitigate these disruptions by providing backup solar power and batteries, please note that these backups will only cover basic necessities and not all amenities in your room. In extreme cases, we will provide generator backup power to ensure your comfort. However, power cuts are beyond our control, and guests understand that such occurrences may happen. By staying with us, you acknowledge that St Ives will not be held responsible for any inconvenience caused by power outages.
SWIMMING POOL AND BRAAI AREA
22. The swimming pool is available for in-house guests only (Not for use by day visitors) between 08:00-20:00, and is used at your own risk. Please ensure children are supervised at all times. The braai area is available for use between 08:00-20:00. Please bring your own swimming towels. No Parking on any grass areas around the Lodge including the pool area. Please ensure you leave the area in the same way you found it. Any excess mess will be charged for accordingly
LAPAS AND BRAAIS
23. Lapas need to be reserved at reception prior to or on check in and are subject to availability. Lapas may be utilized between 08:00 and 20:00 and must be left in a clean and tidy state. Please use the dustbins provided and remember there are wild animals living on the estate. Don’t pollute their home. No lit fires to be left unattended. Please bring charcoal and any braai equipment you may require. Unfortunately, no vehicles are allowed to be parked at the Lapas. Dropping off and picking up will be allowed.
FISHING
24. In-house guests are permitted to fish. Please ensure you have your own fishing Rod and Equipment. All fishing is strictly catch and release only.
WALKING TRAILS
25. We have a trail run/walk (2.5km or 5km) that departs from the Boma. Please wear suitable shoes and take care over the wooden bridges.
PARKING AND SPEED LIMIT
26. Safe and secure parking is available at the lodge, close to the rooms.
NO parking on the Grass under any circumstances, designated parking areas at the rooms are provided.
The Maximum speed limit is 20 km/hour. Please do not exceed this speed limit under any circumstances. There are Children and Wildlife who are almost always in the roads day and Night
ALCOHOL
27. St Ives is a licensed establishment. Alcohol can be purchased from the BOMA.
CHILD POLICY
28. Children < 4 years of age can stay free of charge provided that no bed/cot/towels or extra linen is required.
29. Children >4 years of age comprise the maximum number of people in the room.
30. Children > 4 years of age but under 10 years of age who share a bed with 2 adults will be charged a supplementary rate of R180 per night.
PET POLICY
31. Strictly No Pets allowed on the property whatsoever.